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Connector Improvement: Provide a flag to indicate when a connector is lagging behind it's average sync time.

Prashant Gupta User

We've seen multiple issues in past where connector time increases drastically because of different reasons.

- https://support.fivetran.com/hc/en-us/requests/189540

- https://support.fivetran.com/hc/en-us/requests/217081

It would be helpful to provide a flag to indicate following in connector API - https://fivetran.com/docs/rest-api/connectors#retrieveconnectordetails

- delayed status

- average time of sync

- delay reason (if known)

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Comments

1 comment

Date Votes
  • Kristina Jang Fivetranner

    Hi Prashant, 

    We do provide this flag, by indicating a "Delayed" status for the connector. We determine the Delayed status by considering your average sync time over last 14 days, sync frequency, and the level of sensitivity you want (Delay Threshold). You can adjust your Delay Threshold in the Setup tab of your Connector Detail page, and opt in to email notifications so that you're notified when a connector goes into Delayed status.