Connector Improvement: Kustomer - conversation_history: Open Status timestamp
CompletedThe detail about when a conversation status changed to "open" is missing from the conversation_history table. Please can this be added, see below:
{
"data": {
"type": "conversation",
"id": "66b49d1deb7c70a1bac14279",
"attributes": {
"name": "xyz",
"preview": "message preview here",
"channels": [],
"status": "done",
"snooze": {
"status": "elapsed",
"statusAt": "2024-08-18T23:00:17.203Z",
"time": "2024-08-18T23:00:00.000Z"
},
"open": {
- "statusAt": "2024-08-18T23:00:17.203Z"
},
"messageCount": 0,
"noteCount": 1,
"satisfaction": 0,
"satisfactionLevel": {
"sentByTeams": [],
"answers": []
},
"createdAt": "2024-08-08T10:25:33.817Z",
"updatedAt": "2024-08-20T14:35:25.847Z",
"modifiedAt": "2024-08-20T14:35:25.847Z",
"lastActivityAt": "2024-08-08T13:49:30.969Z",
"spam": false,
"ended": true,
"endedAt": "2024-08-20T14:35:25.831Z",
"endedReason": "user_ended",
"endedByType": "user",
"tags": [],
"suggestedTags": [],
"predictions": [],
"suggestedShortcuts": [],
-
Official comment
Hi there,
This is Mahesh from Product team.
Thanks for raising this feature request. We are happy to announce you that now we support the requested field in our connector.Best,
Mahesh
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