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Connector Improvement: Facebook + Taboola Ad account exclusion option

Answered
Glenn de Boer User

Currently the Facebook connector aswell as a few other Marketing platform connectors (Taboola for instance)  have the possibility to sync all ad accounts or a selected few. Because we have a lot of old ad accounts we don't want to sync, we resort to selecting ad accounts.

For Taboola we have one ad account that is deactivated which breaks the connector:

giving us no other option then selecting all ad accounts but this one.

This however is not ideal since we need to check regularly for newly created ad accounts to make sure we add them to the connector. We could probably create a system that uses the Fivetran REST API to automate this process but this is an extra system that can break and needs maintenance.  

What would solve this situation is if we can sync all ad account but are able to exclude certain ad accounts. 

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Comments

2 comments

Date Votes
  • Official comment
    Lucas Alexander Fivetranner

    Hi Glen,

    Luke from the Product team here. Thanks for submitting this request. I understand your use case and see how the current feature for selecting accounts would be difficult to use. However, we haven't received other requests for the ability to exclude accounts and adding that as a feature would require redesigning this component which would take some time. 

    I think we could solve your issue more simply though. We should be able to detect whether an account is deactivated and handle the error gracefully by skipping that account instead of showing an error like the one you included in your request. 

    Would that solve your issue? You would select all accounts, and our connector would automatically skip any deactivated accounts when we sync your data. We'd avoid showing an error during the setup tests.

    Let me know what you think.

    Thanks,
    Luke 

  • Glenn de Boer User

    He Lucas,

    That will definitely solve the issue I'm having with our Taboola connector, and it would relieve me from adding new accounts manually.

    However, I still think it would be a nice feature while I'm also experiencing performance issues with some of the connectors (mainly Facebook Ads), which I believe to be related to the number of ad accounts under that account. My assumption is that, if I exclude unused ad accounts the sync time could be greatly reduced while also saving unnecessary Fivetran resources. For me this would only be viable if I have the option to exclude ad account instead of including, considering the burden of manually adding new accounts.

    Let me know what you think. Alltough the skipping of Taboola accounts is allready a life saver.