Skip to main content
Docs
Feature Requests Onboarding Trust Center Status Page

Community

Connector Improvement: Enable Capture Deletes Feature For Gainsight Customer Success Objects

Completed
Pawan Upadhyay User

Hi Team, we want to request Capture Deletes feature for Gainsight Customer Success tables there are many records in CS_TASK table which are deleted on GAINSIGHT end but the _FIVETRAN_DELETED flag is not working for those records and it is showing as FALSE in Snowflake ,We raised a request with Fivetran support team and they mentioed that Fivetran does not support Capture Delete for the Gainsight tables which are having timestamp values like (modified_date,modified_at,created_date,created_at,last_change_modified_date,last_used_timestamp,login_time) .To add more information for the issue we are loading data into  snowflake from SENSITIVE_UAT-->> GAINSIGHT connector and the The Primary Key for this table is GSID. Please have a look and let us know the expected timeline for this feature to be live. Thanks  

Please sign in to leave a comment.

Comments

5 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner

    Hi all,

    We now capture deletes for the CALL_TO_ACTION and CS_TASK cockpit objects in addition to all of the standard and custom objects. Due to source limitations, we capture deletes only from the last 15 days. To retrieve older deletes, you must re-sync these tables once.

    Best, 

    Sadie

  • Sadie Martin Fivetranner
    • Edited

    Hi Pawan,

    Sadie from the Product team here. Thanks for raising this request. We haven't seen much demand for this feature, but we understand the value to our customers and have it in our backlog. I don't have a timeline yet. In order to help with planning and prioritization, could you share which tables you need Fivetran to capture deletes?

    Best,

    Sadie

  • Pawan Upadhyay User

    Hi Sadie , as of ow we need this enabled for CS_TASK table . Could you please also tell us the tentative timeline for this as we are getting blocked on certain things .

  • Pawan Upadhyay User

    Hi Sadie, Hope you are good, could you please let us know if there is any update on this feature request, it will be really helpful if you could share the timeline for this enhancement? Thanks

  • Sadie Martin Fivetranner
    • Edited

    Hi all,

    This feature is now available. Note that the endpoints we are using do not return deletes for System Objects. According to Gainsight, data from System Objects cannot be deleted. If you have a case where you are deleting from System Objects, please reach out to Support referencing my message here and ask to be put in touch with me so we can further investigate.

    Best,

    Sadie