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New Connector: RingCentral Contact Center

Completed
Komali Valluru User

Hello Team,

I am looking to pull data from RingCentral Contact Center. The available connector with RingCentral doesn't sync campaign, skills or agent data. 

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2 comments

Date Votes
  • Official comment
    Unnikrishnan Nair Fivetranner

    Thanks for pointing the solution Josh.
    Komali - please do submit a by-request if you still find a separate connector is needed.

    Regards,
    Unni

     

  • Josh Metzger User

    Hey Komali, if you are using "RingCentral Contact Center" and not "RingCX", then you should be able to use the Nice/CXone connector provided by FiveTran to sync skills, campaigns, agents, and call details.  I am a RingCentral Contact Center user and that's what I do.  Just follow the instructions for setup here https://fivetran.com/docs/connectors/applications/nice/setup-guide.