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Other: HVR - leverage Gen AI to query Support ticket responses

Answered
Terry Catt User
  • Edited

Hi, are there any plans to allow HVR/Fivetran users to tap into the valuable support ticket response data logged by your support teams?

e.g. details of specific Error codes and suggested fixes etc

A chat/search feature would be a really helpful supplement to the online documentation.

Thanks

Terry

 

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  • Official comment
    Mark Van de Wiel User

    Hi Terry,

    Thank you for your suggestion. I realize this is quite an old request.

    We have been leveraging generative AI internally to help our support analysts be more productive. This is our testing bed to help understand the extent to which this can be handed over as a self-serve feature to customers.

    For example we need to make sure no sensitive data is ever passed on between customers.

    You may have noticed that a few months ago we launched a generative AI experience on our documentation search. Have you tried that?

    Thanks again for your request. Best regards,
    Mark.