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Connector Improvement: Pull ai_agent fields from Intercom's conversation_history table

Answered
Levi Martens User

I created a support case for this (205971), but they forwarded me here.

We are not getting the columns regarding ai_agent object in the conversation_history table as it's not yet supported by Fivetran. This is quite a blocker.
This is the relevant link to the Intercom API docs: https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis/unversioned-changes/

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Comments

2 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner

    Hi Levi,

    Sadie from the Product team here. Thanks for raising this, it seems like a valuable add to our Intercom connector. I've added it to our backlog, but I don't have a timeline yet. Stay tuned here for updates.

    Best,

    Sadie

  • Levi Martens User

    Any update here?