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Other: Let frozen accounts reach out to support

Dev Ops User

Hello,

When an account is frozen, it cannot reach out to support nor access any kind of settings. How are they supposed to ask for account deletion in this case?

 

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2 comments

Date Votes
  • ElHussein Adam User

    My account is frozen for the second time without any solution ,

    i need to reactivate the account now that is not a way to deal with a company as we are losing reliability to use the Fivetran   

  • viola lewis User

    My account is frozen. I have edited the payment details to a valid credit card. My account is not yet reactivated and there is no way to reach customer support. Re-activating the connectors is critical to my work environment.