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Connector Improvement: Freshservice: Ticket marked as SPAM

Completed
Jared Duquette User
  • Edited

In the API for the tickets end point, which is used to populate the ticket table via Fivetran, there is a spam field as a bool. Tickets marked as spam are showing up in reports, inflating ticket count heavily for workspaces that are using the mark as spam functionality. 

It's in the API, but not in the replicated table. 

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Comments

2 comments

Date Votes
  • Official comment
    Sandeep Preetam Saila Fivetranner

    Hi Jared

    Thank you for the feature request. 

    While this feature is not currently in our timeline, I've added it to our backlog for consideration. We'll prioritize it based on demand and update you on any developments.

    Best
    Sandeep

  • Sandeep Preetam Saila Fivetranner

    Hi Jared Duquette,

    Thank you for your insightful feature request regarding the Freshservice connector and the issue with spam tickets inflating the ticket count in reports. I’m pleased to inform you that we have implemented this improvement! Tickets marked as spam will now be accurately reflected in the replicated table, enhancing the accuracy of your reports.

    You can find more details about this update in our release notes here: [Freshservice Changelog - June 2025].

    We genuinely appreciate your feedback and support in helping us improve our service. Please feel free to reach out if you have any more suggestions or questions.

    Best,  
    Sandeep Preetam Saila