Skip to main content
Docs
Feature Requests Onboarding Trust Center Status Page

Community

Connector Improvement: Enhancements to Asana Connector

Answered
Sudhakar S User

Whenever the connector is paused for more than 24 hours or encounters sync delays by more than 24 hours due to some issues, it results in the expiration of the sync token used for obtaining incremental updates for projects through the event endpoint. This behavior leads to unexpected Monthly Active Rows (MAR) spikes for the customer during subsequent syncs, as all projects are re-imported due to sync token expiration. In such instances, the customer expects these issues, stemming from source-side limitations, to be categorized under Free MAR rather than Paid MAR.

Please sign in to leave a comment.

Comments

1 comment

Date Votes
  • Official comment
    Sandeep Preetam Saila Fivetranner

    Hi Sudhakar

    This is a source-side limitation and hence we won't be able to offer free MAR here.

    This is the limitation according to Asana docs, Sync tokens always expire after 24 hours, but may expire sooner, depending on load on the service. We have also mentioned this sync strategy in our docs.

     

    Best
    Sandeep