Other: Fix the Reconnection flow to eliminate confusion
CompletedPowered by Fivetran:
When a customer has to reconnect a connector, they land on a page to ask them to reconnect. On this page, Fivetran displays the words "Authentication Succeeded" which causes the client to believe that they don't need to take any new action.
The Client then clicks "Save & Test" and thinks their job is done (even if an error is thrown).
However, the clients' accounts are NOT actually authorized, and thus no new account gets connected. They *actually* have to go through the re-authorization flow, which is not the affordance that the current design gives.
Please fix as this is causing much confusion in our customer base.
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Official comment
Hey Daniel,
Thank you for sharing your suggestions on how we can make our product more intuitive for you and your clients. Based on your feedback, we’ve updated the flow to include a red error message indicating that the connector needs to be re-authenticated to successfully sync again. We hope this helps!
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