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Connector Improvement: ServiceNow incremental period

Completed
Ido Kotler User

we see many data integrity issues with the regular incremental load from previous run.

After MANY meetings with ServiceNow it is crucial to add a new 5TRAN functionality that enables more flexiable incremental refresh.

for example: refresh current_date minus 2 days. and not from last run.

there are many technical explanations for this from ServiceNow side. 

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Comments

2 comments

Date Votes
  • Official comment
    Frank Fivetranner
    • Edited

    Hi all, 

    You can setup a rollback timeframe for the ServiceNow connector. See our release notes here for more details. 

    Frank

  • Frank Fivetranner
    • Edited

    Hi Ido, 

    Just so I understand the issue your facing with incremental syncs is records appearing late in the system? Is this specific to certain tables within the connector? Also curious about what the technical explanations you have from the ServiceNow side that cause this to happen. 

    Frank