Other: Improve logs message
Hi,
I found Fivetran's log message is not clear, and not good enough for debug purpose. I have to ask Fivetran engineer's help to check the actual backend logs.
For example, I set up a Sharepoint connector, the folder path is incorrect. But the error just says API is not connected. The Fivetran platform logs only says failure/Error without actual API response. So i have to take the API url and call it by my Graph API and see what is the response.
Another example is SQL server connection. The connector failed because the table size is bigger than 4GB with teleport limits. But i can't see any details of error until one of the support Engineer help me to find the error on backend.
In general, I found Fivetran's log are not good and not enough. Please allow more logs detail for users. It will help us to find the issue quickly, and also reduce support tickets.
Thank you
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Thank you for the feedback – I agree!
I also hope you'll be pleased to hear that this is something we are working on. We are starting to clean up our log events and then we plan to create much more intuitive and detailed events for troubleshooting and monitoring connectors.
If you are interested in seeing some early examples of the events, I'd be happy to set up some time to discuss with you?
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