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Connector Improvement: Connector Improvement: Zendesk

Answered
Ankeeta Shah User

Hi Team,

Currently, Fivetran doesn't provide us with SLA breach events data in our Zendesk connector and we have been told from Fivetran Ticket ( #155824) could be added in a potential feature request.

Can you help add this feature request as part of our Zendesk connector ? 
 

 

 

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Comments

2 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner

    Hi Ankeeta,

    We do support breach event data through our Zendesk data models:

    https://fivetran.com/docs/transformations/data-models/zendesk-support-data-model/zendesk-support-transform-model

    If this doesn't support your use case, please provide me with some more details around what's missing and your analytical use cases.

    Best,

    Sadie

  • Ankeeta Shah User

    Hi Team,

     
    We tried implementing this dbt package but unfortunately, this is not helping us in tieing SLA breach timestamp for tickets between UI (front end) and backend (snowflake ). As a result, we currently have an open case case with Fivetran ID #181998. It looks like this ticket is under the radar of the engineering team to look into at the moment. Please feel free to take a look and let us know for next steps.
     
    Thanks 
    Ankeeta