Skip to main content
Docs
Feature Requests Onboarding Trust Center Status Page

Community

Please sign in to leave a comment.

Comments

2 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner

    Hi Eric,

    I'm pleased to report that we are in the process of rolling out this feature. The data should be available in the next week.

    Best,

    Sadie

  • Sadie Martin Fivetranner
    • Edited

    Hi Eric, 

    Thank you for submitting this request. We understand the value of analyzing agent availability and we're evaluating adding this to our Zendesk connector. Could you share a bit more about your use case for this data and what questions you hope to answer? Webhooks will not allow us to sync historical data about agent availability, so initially, you will not be able to look back in time. Is this a concern for you? Once this is added to the Zendesk connecter, you will be able to build up a picture of agent availability from that time forward.

    Best,

    Sadie