Connector Improvement: Freshchat Data: CSAT and Conversation Labels
Completed
Not all data objects from Freshchat are available in Fivetran's Freshchat connector schema. Request is to be able to extract CSAT (customer satisfaction survey) and Conversation label (categorization of chats) from Freshchat to better support business processes.
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Official comment
Hello Jeni,
Thank you for your feature request regarding the Freshchat connector.
We are pleased to inform you that the requested tables have been developed and successfully released.
Please refer to our release notes for more details:
https://fivetran.com/docs/connectors/applications/freshchat/changelogThank you again for your valuable feedback- it plays an important role in shaping our product roadmap.
Best regards,
Sisan
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