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Other: TpeVoiceComment

Not planned
William Chen User
  • Edited

Hi there,

I briefly chatted with Surabhi from Fivetran support and we came to a conclusion that there is a new entity (TpeVoiceComment) that should be added to Fivetran. This is similar to the existing `VoiceComment` entity from the Zendesk API response.

This field contains critical data that has the contact id for the phone ticket, and that contact id is what I extract in order to join to a dedicated phone records table to retrieve the rest of phone data. 

Please let me know if I need to clarify or add anything. Thanks!

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Comments

3 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner

    Hi Willem,

    Thanks for submitting this request. Can you share some more details about how you plan to use this data? What analytical questions would you like to answer with it?

    Thanks!

    Sadie

  • William Chen User

    Hi Sadie,
    That field contains critical data that has the contact id for the phone ticket, and that contact id is what I extract in order to join to a dedicated phone records table to retrieve the rest of phone data. 

  • Kumar Harshad User

    Hi William,

    Could you please share the relevant API or documentation which shows this entity in the Ticket or Ticket Comment object? 

     

    Thanks!

    Harshad