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Other: Adding registered_integration_service_name to Zendesk Support connector

Answered
Alyssa Campbell User

Hello,

I am filing this feature request after speaking with engineering support on ticket 165621.

I would like to request to add the data point registered_integration_service_name to a Zendesk Support schema. It is available via the API at ticket>via>source>from>registered_integration_service_name. The engineering team confirmed they are able to access this data point via the Zendesk Support API -- so I think it would be a relatively straightforward lift to add into one of the existing Zendesk schemas.

Below is an example of the via object reference:

{'ticket': {'url': 'https://xxxx.zendesk.com/api/v2/tickets/xxxxxx.json', 'id': 421499, 'external_id': None, 'via': {'channel': 'any_channel', 'source': {'from': {'service_info': {'supports_channelback': True, 'supports_clickthrough': False, 'registered_integration_service_name': 'WhatsApper',

Thank you!

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Comments

2 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner
    • Edited

    Hi Alyssa,

    I understand from our engineering team that we do sync registered_integration_service_name as part of the JSON object in ticket.via_source_from_*

    You would need to parse the JSON to extract that value. Please let us know if you're not able to find it there.

    Best,

    Sadie

  • Sadie Martin Fivetranner
    • Edited

    Hi Alyssa,

    Thanks for submitting this request. I need a bit more information to understand your request. How do you intend on using this data? What analytical questions will it help you answer?

    Best,

    Sadie