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Connector Improvement: Sync Zendesk Category and Section data

Completed
Nino Barrett User
  • Edited

Categories are the top-level organizing containers of the knowledge base in the help center that contain related sections (source). Sections contain related articles (source). Fivetran already syncs "section_id" for Zendesk Articles which would connect the articles to these two data sources.

Is it possible to add these two data sources to the Zendesk support connector?

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Comments

3 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner
    • Edited

    Hi all,

    This data is now available in your Zendesk connector. An update to the ERD is coming shortly. In the meantime, here are the new tables.

    Best,

    Sadie

  • Sadie Martin Fivetranner
    • Edited

    Hi Nino,

    Thanks for submitting this feature request. We are working hard to add additional data sets to our Zendesk connector. Can you share the main analytical questions you hope to answer with this data? This will help us prioritize your request.

    Best,

    Sadie

  • Nino Barrett User

    Hi Sadie,

    We're interested in filtering for Zendesk articles based on where the article lives in the category/section structure.

    Best,

    Nino