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Connector Improvement: Capture Deletes for Zendesk Guide Articles

Answered
Nino Barrett User

We would like to capture when an article has been removed from Zendesk Guide/Help Center.

 

 

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2 comments

Date Votes
  • Official comment
    Sadie Martin Fivetranner

    Hi Nino,

    Thanks for submitting this feature request. I need more details to understand how we can help you here. What analytical questions are you trying to answer that you can't today? What new data would you expect? Do you have any alternatives today? 

    Best,

    Sadie

  • Nino Barrett User
    • Edited

    Hi Sadie,

    Sorry for the delay. We're trying to filter out archived Zednesk articles from BigQuery, but the Fivetran sync does not warehouse whether an article has been archived.

    I spoke to Fivetran support a little while ago about this. Fivetran support mentioned that they require the Zendesk API to denote whether an article has been archived. I created a feature request for Zendesk support here: https://support.zendesk.com/hc/en-us/community/posts/6221909333402-Add-field-to-Zendesk-Article-API-that-denotes-archived-articles. It looks like it has been updated to "planned", but there's no guarantee that it will be worked on.

    Is the above still accurate? We'd be interested in any updates on this.

    Best,

    Nino Barrett