Hello,

We're currently using the freshdesk connector with the time_entries table enabled. We're aware that since the Freshdesk API doesn't enable delete checks, you have to fully re-sync all time_entries once a month to check for deleted entries.

This is an issue for two reasons:

• We're charged for every record updated when this sync occurs. It accounts for 90% of our MAR on the connector, and is costing us a lot.
• This sync takes a while. Recently it timed out, causing a two week outage of the time_entries sync.

As our data grows, the problem is bound to get worse. We'd love to see some improvements, or increased optionality on this connector. Some ideas:

• Only checking for deleted time_entries on tickets created in the past 90 days
• Only checking deletes on time_entries that were created in the past 90 days
• Giving us a refund on the MAR charged for re-syncing old time_entries

Let us know if any of this is possible!

Thanks,

Geoff