Connector Improvement: Better connect flow
Hi guys - we see a lot of drop-off at the “save and test” step when users connect a source. Prob impacts 65%+of people on first connection. People think they've completed the flow (it says "Authentication Succeeded" in green ) and then don't realize that they still need to press "Save & Test" which has moved from where the last progress forward button is. Any chance you could move the button into the main area (like the immediately previous step where you click "Authorize") and change the language to something more obvious like "Complete Connection"
I think this would increase conversion and $$$ for you very inexpensively from an eng effort perspective. Super high ROI for you. Much better results/ customer experience for us and everyone else.
The step before (initial auth) is a lot more obvious (big blue “authorize” button in the middle of the screen) and then the inconsistency with next/ final screen buttonlocation combined with the misleading success message & not totally obvious copy all work together to cause user confusion and drop-off.
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