New Connector: Request to add Ticket Fields from Gorgias
Completed
Gorgias recently implemented a new tagging functionality called Ticket Fields where you can set up custom fields like "contact reason". This is a more advanced feature than "tags" because there are hierarchies.
Our company is going to be requiring all CX agents use this field so it is really critical that we have access to this data. Please add the connector!
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Hi Kelly, we hope to add this feature this quarter. Cheers
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@Truman, Do you have an estimated timeline on this?
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We are looking forward to this feature too!
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Hi, can we get some clarity on when this is going to ship? Last we heard from your CX was end of April. Is it coming this month by any chance?
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Hello @Luka, we are looking for a customer with access here to help us implement this. Would you be willing to assist us?
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Truman, sure thing, please reach out over email and happy to help set up whatever you need.
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