Connector Improvement: Aircall Connector - Please bring in Aircall detailed user statuses /v1/users/:id/availability
CompletedFivetran bring in most data, enough to build a call utilisation picture. However, when we look at the call utilisation, we do not have enough detail of user statuses to determine whether it was due to extended breaks, or due to back-office/after-call actions/meetings/training.
Aircall provides detailed user statuses /v1/users/:id/availability. These are need but are not available via Fivetran
Aircall provide an API call "Retrieve list of users' availability" [link] that seems to provide what has been requested. `GET /v1/users/availabilities`.
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`users.availaibility` and `user.availability_status` do not provide sufficient information together to determine specific user activity.
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Official comment
Hello Kenzie,
Thank you for your feature request regarding the Aircall connector.
We are pleased to inform you that the requested tables have been developed and successfully released.
Please refer to our release notes for more details:
https://fivetran.com/docs/connectors/applications/aircall/changelog#december2024Thank you again for your valuable feedback- it plays an important role in shaping our product roadmap.
Best regards,
Sisan
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