Skip to main content
Docs
Feature Requests Onboarding Trust Center Status Page

Community

Connector Improvement: Add Macros details table to Zendesk Support

Answered
Viet Nguyen User

Hi Fivetran,

We'd love to have this Zendesk's endpoint as a table in your connector:

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/#list-macros

At the moment, your Zendesk connector does not provide the details of each macro like usage and history. The table ticket_macro_reference only contains: macro_id, macro_title and macro_deleted.

Macros are important feature in Zendesk.

Thank you!

Please sign in to leave a comment.

Comments

1 comment

Date Votes
  • Official comment
    Vignesh Rengaraj Fivetranner

    Hi Viet,

    Thanks for sharing this. This looks like aggregated data, which we generally do not sync due to our schema principles unless there is no other way to fetch normalized data.

    While we figure this out, could you share the business use case for this data and how you are planning to use it downstream? This will help us better gauge the priority and urgency.

    Thanks,
    Vignesh