Connector Improvement: Add agent state to Khoros Team Performance Interval
Completed
Hi Fivetran,
Can you add the following fields to the table Team Performance Interval in Khoros connector? We'd like to have a historical fact table where we have for each day and each agent, how long they were in yellow/green/red states.
Thank you!
| AGENT_ACTIVITIES_V2_ACTIVE_TIME_IN_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_INACTIVE_TIME_IN_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_IDLE_TIME_IN_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_NON_AGENT_TIME_IN_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_IN_APP_TIME_IN_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_ACTIVE_TIME_OUT_OF_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_INACTIVE_TIME_OUT_OF_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_IDLE_TIME_OUT_OF_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_NON_AGENT_TIME_OUT_OF_FOCUS Added February 2019 |
| AGENT_ACTIVITIES_V2_IN_APP_TIME_OUT_OF_FOCUS Added February 2019 |
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Official comment
Hi Viet,
Thank you for your insightful feature request regarding the addition of fields to the Team Performance Interval table in the Khoros connector. We are pleased to inform you that this feature has been successfully implemented. You can find more details in our release notes : https://fivetran.com/docs/connectors/applications/khoros-care/changelog#november2025.
We appreciate your contribution to improving our platform.
Best regards,
Syead Mujtaba Imam Rizwi
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