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New Connector: Genesys Engage Connector

Not planned

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6 comments

  • Official comment

    Hi Kirk, Sam from the Product Team here - thanks for submitting this request! Unfortunately, We don't have this planned at this time. Have you looked into using a cloud function? In the meantime, we will continue to collect customer demand to justify the commitment to support & maintain a high-quality Fivetran connector. Every upvote on this request increases the case to build it.

    Best, 

    Sam Dawit
    Source Partner Manager

     

    OK no worries. I thought _maybe_ you would be pre-rolling one of these. We'll go for a Fivetran Function and Orchestrate via Airflow in that case. Thanks.

    Can I upvote this more times?

    Also interested in this connector, when warehousing into BigQuery.

    Kirk did you end up writing the cloud function?

    For an MVP, we are scraping the following API's:

    /api/v2/analytics/conversations/details/jobs
    /api/v2/analytics/conversations/details/jobs/{jobId}
    /api/v2/analytics/conversations/details/jobs/{jobId}/results
    I'm sure we'd be interested in other data as well.  This is what we are operationally using when we have to roll it ourselves though.

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