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Connector Improvement: Quiet times

Completed
Brad Williams User

Workday performs weekly maintenance and the connector routinely fails every weekend a few times.

I would like the ability to create "quiet times" either to disable the connector or disable the failure notifications.

 

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2 comments

Date Votes
  • Official comment
    Alexa Maturana-Lowe User

    Hi Brad Williams, we do enable custom scheduling using our REST API - is this an option to solve this problem? To make sure I'm understanding, the issue is that you receive emails every weekend for these failures which causes noise?

  • Erin Fivetranner

    Hey Brad - Apologies for not updating this request sooner. We now handle the Weekly Saturday maintenance as part of our Workday RaaS sync strategies. 

    You can see the note below that is also in our documentation here. 

    Because Workday conducts scheduled maintenance every Friday night (PST), we reschedule your sync by 6 hours to ensure your connectors don't fail repeatedly. After maintenance is over, syncs return to the normal schedule.

    I hope this has helped with the intermittent failures you were previously experiencing! Thanks again for submitting the request!