New Connector: Freshchat
Not plannedFivetran currently offers Freshdesk as a connector. xneelo uses Freshdesk as a critical component of our service delivery strategy and the data we provide is highly valued. We have recently added Freshchat as part of our service offering and would like to gain insight from this data. Freshchat offers an API similar to the Freshdesk API:
https://developers.freshchat.com/api/
We would appreciate it massively if Fivetran could offer a connector for Freshchat.
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Official comment
Hi Paul, Sam from the Product Team here - thanks for submitting this request! Unfortunately, we don't have this planned at this time. However, there may be a possible workaround. Have you looked into pulling your data out of Freshdesk using a Fivetran webhook? Take a look at this link:
https://support.freshchat.com/support/solutions/articles/239404-freshchat-webhooks-payload-structure-and-authentication
In the meantime, we will continue to collect customer demand to justify the commitment to support & maintain a high-quality Fivetran connector. Every upvote on this request increases the case to build it.
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