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Connect Card: Report errors

Answered
Guillaume User

I would like to be notified when one of my customer has encountered an issue while using a Connect Cards (e.g. "unable to access selected accounts" on Google Ads connector setup).

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2 comments

Date Votes
  • Official comment
    Alexa Maturana-Lowe User

    Guillaume Awesome thank you for the request. In this case, it sounds like you'd request a connect card and you wouldn't see a sync'ing connector associated with it after a certain period of time. How would you envision this type of notification to work?

  • Guillaume User

    Hi Alexa,

    In this case, it sounds like you'd request a connect card and you wouldn't see a sync'ing connector associated with it after a certain period of time.

    Right now, I have customers contacting my support right when the issue happens, but they have to send me the error themselves. I want to be able to gather the Connect Card issues happening to my customers so that when an error arises, I can get the issue error without asking the customer to send it to me.