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Customisable table selection for Help Scout connector

Not planned
Joel User

The current Help Scout connector requires all tables to be synced as system-controlled tables. As an example, we currently have no interest in tags or attachments, but are being forced to sync them and consume MARs in the process. 

It would be useful to be able to disable many of the tables in the Help Scout connector, to avoid paying for them and to reduce space consumption in the target DWH. 

See also support ticket 16559

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Comments

2 comments

Date Votes
  • Official comment
    Ray User

    Hi Joel,
    We carefully consider all requests to add configuration to Fivetran connectors. Additional configuration comes at the real cost of increased code complexity and increased maintenance effort. That results in fewer new connectors and features. Configuration for one or two tables doesn't sound like much, but each request is for different tables. Implementing each one would create an impossible burden across the thousands of tables in our carefully designed schemas. Where we have added table configuration to API-based connectors is when the MAR is disproportional to the MAR of the entire connector.

    All the best,

    Ray Harris

    Product Manager, Sales & Customer Success Analytics
  • Thordis Bjork Arnardottir User

    Will there been any update on this feature? We have the same problem and are thinking about ending the connector because of it. 

    Best regards,