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Connector Improvement: Toggle to filter tables from Kustomer

Not planned
Jonathan User

Due to not being able to select which tables to exclude from Kustomer, we are seeing a lot of unnecessary rows coming into Fivetran and it's driving up cost.

We'd like to exclude

conversation_tag
CUSTOMER_EXTERNAL_LINK
CUSTOMER_EMAIL

These needs might evolve over time; would it be possible to add a toggle to the connector?

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1 comment

Date Votes
  • Official comment
    Ray User

    Hi Jonathan,

    Thanks for writing in. We carefully consider all requests to add configuration to Fivetran connectors. Additional configuration comes at the real cost of increased code complexity and increased maintenance effort. That results in fewer new connectors and features. Configuration for one or two tables doesn't sound like much, but each request is for different tables. Implementing each one would create an impossible burden across the thousands of tables in our carefully designed schemas. Where we have added table configuration to API-based connectors is when the MAR is disproportional to the MAR of the entire connector. For the Kustomer connector, this means we do not plan to make tables toggleable at this time.


    Best regards,

    Ray Harris

    Product Manager, Sales & Customer Success Analytics