Support Tickets: Show the latest message next to response box

Answered

Fabio

• January 05, 2021 14:12

Currently when replying in a support ticket the response box is located at the bottom of the page, below the oldest message in the thread, while the latest message is at the top. 

This makes it difficult to draft a response as I have to scroll between the top and bottom of the page to see what the message text was and what my response is.

Ideally, the response box would sit above the latest message, or the latest message should be at the bottom of the page so that it is above the response box.

0

• Official comment

  

  Andrew Morse

  • January 14, 2021 00:20

  Hi Fabio-

  Thank you so much for your feedback on this! I'm following up with our team to see if we can get this fixed so that it's much easier to draft responses on tickets with back-and-forth.

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