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Connector Improvement: Add agent_metrics to Zendesk Chat

Holt Calder User
Hi,
 
We need all of the data found in this live-chat chat-api zendesk API endpoint - Zendesk Agent_Metrics - but the Fivetran Chat connector doesn't seem to support it at this time based on conversations we've had with Fivetran and Fivetran's ERD for the Zendesk Chat Connector. 
 
Thanks,

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1 comment

Date Votes
  • Official comment
    Shivaprasad Mogili Fivetranner

    Hi Holt - Thanks for submitting this request. We plan to support the Agent Events endpoint (https://developer.zendesk.com/api-reference/live-chat/chat-api/incremental_agent_events_api/) in the Zendesk Chat connector. The data from this endpoint can then be used to compute the metrics provided by the Agent metrics endpoint. This would ensure you have the most up-to-date and accurate metrics in your destination and is aligned with our product principles.

    I don't have a timeline yet for this but I will update this request once I have more to share.

    Thanks,

    Shiva