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Connector Improvement: Zendesk Chat_Metrics API Endpoint Support in Fivetran Zendesk Chat Connector

Completed
Cam Billings User
Hi,
 
We need all of the data found in this live-chat chat-api zendesk API endpoint - Zendesk Chat_Metrics - but the Fivetran Chat connector doesn't seem to support it at this time based on conversations we've had with Fivetran and Fivetran's ERD for the Zendesk Chat Connector. 
 
 
Thanks,

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1 comment

Date Votes
  • Official comment
    Unnikrishnan Nair Fivetranner

    Hi Cam,
    Our Quickstart data model for Zendesk ticket metrics will have this.
    We generally avoid replicating aggregate metrics in our connectors if it is possible to calculate them from the raw data because this ensures that the aggregates are always up to date based on the raw data.

    Regards,
    Unni