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Connector Improvement: Zendesk Agent_Events API Endpoint Support in Fivetran Zendesk Chat Connector

Completed
Cam Billings User

Hi,

We need all of the data found in this live-chat chat-api zendesk API endpoint but the Fivetran Chat connector doesn't seem to support it at this time based on conversations we've had with Fivetran and Fivetran's ERD for the Zendesk Chat Connector. 

https://developer.zendesk.com/api-reference/live-chat/chat-api/incremental_agent_events_api/

Thanks,

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Comments

1 comment

Date Votes
  • Official comment
    Shivaprasad Mogili Fivetranner
    Hello Cam,

    Wanted to close the loop here, we have been supporting the agent_events API endpoint in the Zendesk Chat connector for a while now. If you are still not seeing any data you need, please follow up here or open a new feature request.

    Thank you all your feedback and patience throughout this process. Your input helped us shape this improvement.

    Best regards,
    Shiva Mogili