Issue

The following errors appear while completing the Jira setup form:

Unable to connect to API. Setup test failed with "javax.ws.rs.ProcessingException: java.net.ConnectException: Connection timed out (Connection timed out)".

Unable to connect to API. Not authorized

Environment

Connector: Jira (setup form)

Resolution

1. Setup test failed

This error is caused by incorrect Host/Port fields:

For Cloud installation, the Host domain should end with atlassian.net and the Port should be 443.

For On-Premise , Host should be structured more like jira.example.com and on-premise toggle should be enabled.

2. Not authorized

This error is due to an incorrect Host field. The host field should end with either atlassian.net or jira.example.com without a following dash or any symbols/characters.

Cause

Incorrect Host/Port fields or extra characters will cause setup form to fail with the above errors.