Medallia Experience Cloud is a customer experience management platform.
Featureslink
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | FEEDBACK_HISTORY, FIELD_META_DATA, UNIT, UNIT_GROUP, GROUP, SURVEY_PROGRAM, SURVEY_QUESTION, CUSTOMER_PROFILE |
| Custom data | check | All tables |
| Data blocking | check | Enabled by default |
| Column hashing | check | Enabled by default |
| Re-sync | check | Connector and table level. Table level for FEEDBACK_HISTORY, FEEDBACK_FIELD, FEEDBACK_ANSWER, FEEDBACK_SENTIMENT, FEEDBACK_TOPIC, FEEDBACK_THEME tables. |
| History | check | FEEDBACK_HISTORY table only |
| API configurable | check | |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking |
Setup guidelink
Follow our step-by-step Medallia setup guide to connect Medallia with your destination using Fivetran connectors.
Sync strategylink
We update the following tables incrementally:
FEEDBACK_HISTORYFEEDBACK_FIELDFEEDBACK_ANSWERFEEDBACK_SENTIMENTFEEDBACK_SENTIMENT_REGIONFEEDBACK_THEMEFEEDBACK_THEME_REGIONFEEDBACK_TOPICFEEDBACK_TOPIC_REGION
We re-import the following tables in full:
-
FIELD_META_DATA -
UNIT -
UNIT_GROUP -
GROUP -
SURVEY_PROGRAM -
SURVEY_QUESTION -
CUSTOMER_PROFILENOTE: To populate the
CUSTOMER_PROFILEtable with data, you need the CX Profiles module in Medallia. The CX Profiles is an add-on to the base Medallia subscription.
Schema informationlink
This schema applies to all Medallia connectors.