Issue

The Asana connector is not updating as expected.

Environment

Asana

Answer

​Please check Asana's Status Page for outages. For example:

If the outages line up with the date(s) of your missing events, please trigger a re-sync of the connector to fix this problem.

Cause

This is due to loss of events on Asana side. If we don't receive any events from Asana, the data will not populate. We usually check this from Asana's Status Page.

If there was an incident, this may explain why events were lost. In these cases, it's necessary to run a historical re-sync to get all the data of missed events.