Frequently Asked Questions Overview – Fivetran Support Portal

Get answers to technical questions about getting started with Fivetran.

Don’t see your question? Check our general Fivetran FAQ, REST API FAQ, Support FAQ, or contact our support team.

How long does it take to set up Fivetran?link

It depends on your source and destination. Check our setup guides to see the tasks for your source and destination. Each source and destination also has a list of prerequisites for setup. To make setup faster, get your prerequisites ready before you start to set up your connector. During the setup process, you may need to contact others (like a database administrator or AWS account owner) for help, which might slow you down.

Where can I see my data in Fivetran?link

You can’t see your data in Fivetran because we don’t store it. The Fivetran sync loads your data into your destination (data warehouse or data lake). While you can’t see your data directly in Fivetran, you can check your schema and sync status on your Fivetran dashboard.

Why don’t I see any data in my destination yet?link

It can take a while for Fivetran to load data into your destination. Some sources have restrictive API limits which constrain how much data we can sync in a given time. Large amounts of data in your source can also make the initial sync take longer. You can check your sync status on your Fivetran dashboard.

What happens if a Fivetran sync fails?link

You do not lose data when a sync fails, but no data is added or updated in your destination. Fivetran immediately notifies you about your failed sync so that you can begin troubleshooting:

We update the sync status in your Fivetran dashboard to “failed.”
We create a Task message in your Fivetran dashboard with details about your failed sync. (Learn more about Tasks in our Alerts documentation.)
If you have email notifications enabled on your Fivetran account, we send you an email notification.
If you use the Fivetran Log Connector, you can see the sync failure in your logs.

Once you resolve the issues that caused your sync to fail, Fivetran resumes your sync from where it left off.

How do I contact Fivetran Support?link

To get help from our support team, log in to your Fivetran account and go to our Zendesk-based support portal. You can open tickets, update your tickets, and track their progress and status. You can also find answers to frequently asked questions.

When working on a support ticket, we sometimes need access to your data to troubleshoot or fix your connectors or destination. We will send an email asking you to grant Fivetran access to your data for the next 21 days. The email contains a link to your Fivetran dashboard. After you follow the link, you can Allow access to your data, or Deny it.

NOTE: You do not have to grant Fivetran access to your data. However, doing so lets us troubleshoot or fix your connectors or destination faster. Fivetran then adds a message to the support ticket, confirming that you approved or denied data access. You can revoke the data access before the 21-day access period has expired. To revoke the access, click Revoke Access in the ticket and then click Revoke in your Fivetran dashboard to confirm your action.

Revoke Data Access in Zendesk

IMPORTANT: You need to have Edit access to the affected connectors or destination to be able to grant access to the data. If you do not have Edit access, you can add another user with Edit access to the support ticket and ask them to grant access.

What kind of notifications do I get?link

You will get two kinds of notifications - email notifications and alerts in your Fivetran dashboard. You can customize your notification settings in your Fivetran dashboard. Learn more in our Alerts & Notifications documentation.