Get answers to technical questions about getting started with Fivetran.
Don’t see your question? Check our general Fivetran FAQ, REST API FAQ, Support FAQ, or contact our support team.
How long does it take to set up Fivetran?link
It depends on your source and destination. Check our setup guides to see the tasks for your source and destination. Each source and destination also has a list of prerequisites for setup. To make setup faster, get your prerequisites ready before you start to set up your connector. During the setup process, you may need to contact others (like a database administrator or AWS account owner) for help, which might slow you down.
Where can I see my data in Fivetran?link
You can’t see your data in Fivetran because we don’t store it. The Fivetran sync loads your data into your destination (data warehouse or data lake). While you can’t see your data directly in Fivetran, you can check your schema and sync status on your Fivetran dashboard.
Why don’t I see any data in my destination yet?link
It can take a while for Fivetran to load data into your destination. Some sources have restrictive API limits which constrain how much data we can sync in a given time. Large amounts of data in your source can also make the initial sync take longer. You can check your sync status on your Fivetran dashboard.
What happens if a Fivetran sync fails?link
You do not lose data when a sync fails, but no data is added or updated in your destination. Fivetran immediately notifies you about your failed sync so that you can begin troubleshooting:
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We update the sync status in your Fivetran dashboard to “failed.”
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We create a Task message in your Fivetran dashboard with details about your failed sync. (Learn more about Tasks in our Alerts documentation.)
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If you have email notifications enabled on your Fivetran account, we send you an email notification.
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If you use the Fivetran Log Connector, you can see the sync failure in your logs.
Once you resolve the issues that caused your sync to fail, Fivetran resumes your sync from where it left off.
What kind of notifications do I get?link
You will get two kinds of notifications - email notifications and alerts in your Fivetran dashboard. You can customize your notification settings in your Fivetran dashboard. Learn more in our Alerts & Notifications documentation.
Can I sync from a non-native source?link
Yes. Learn how in our non-native source FAQ page.