Learn how to manage your email notifications in your Fivetran dashboard.
Overviewlink
A notification is an email automatically generated by the Fivetran dashboard. It quickly informs you about important activity within Fivetran, such as a connector failure or a new task, so that you can resolve any potential issues as soon as possible. You can customize your notification settings on the Notifications page of your Fivetran dashboard to only receive the notifications that you want.
NOTE: Your notification settings are unique to your user, so changing them does not affect the settings for other users on your shared account.
There are three categories of notifications:
Disable all notificationslink
Notifications are enabled on your account by default to inform you about your account’s Fivetran activity. If you don’t want to receive any notifications, you can disable all notifications by setting the toggle in the top right corner of the Notifications page to OFF.
Check notification emaillink
We send notifications to the email address that you use to log in to your Fivetran dashboard. You can see this email address at the top of the page.
NOTE: While we don’t natively support Slack notifications, you can follow our Slack notification setup instructions to see your Fivetran notifications in Slack.
Connector notificationslink
Manage notifications about your connectors on the Connectors tab. We send you notifications in the following situations:
- New Task: If your connector breaks and we know the problem and potential resolution steps, we generate a Task in your dashboard that tells you how to resolve the problem. We then send you a notification with details about the Task and what you need to do to complete that Task.
- Failed syncs: If your connector breaks and we do not know why, we do not generate a Task in your dashboard. Instead, we send you a notification about the broken connector after three failed syncs in a row. After a connector is broken without a Task for 48 hours, Fivetran automatically escalates the issue to our engineering team. Our team may email you to troubleshoot the issue. Since these emails are generated in our support portal, your notification preferences do not apply to them.
- Sync delays: If your connector is enrolled in delay notifications, we send you a notification when your syncs are delayed. We also send you a notification once the sync delay ends. We consider a sync delayed when it takes more than four hours longer than normal to start. We define the normal sync interval as the average time between successful syncs over a rolling 14-day period.
TIP: You can control a connector’s delay notification settings on its Setup tab.
In the Active Notification Subscriptions section, you’ll see a list of all connectors that you currently receive notifications for. You can search for a connector using the search bar or filter the list by source and/or destination.
Add notificationslink
To add notifications for a connector, click the + Add button.
The Add a notification subscription window lists the connectors that you have access to but that you do not currently receive notifications for. You can search for a connector using the search bar or filter the list by source and/or destination. You can select multiple connectors at once. Once you’ve selected the connector(s) you want to receive notifications for, click Apply changes.
Remove notificationslink
To remove notifications for a connector, check the box next to the connector, then click Remove selected.
Manage notification settingslink
To manage your notification auto-subscription settings, click the gear icon.
A drop-down menu opens showing your auto-subscription options.
Choose one of the following auto-subscription options based on your notification preferences:
| Preference | Auto-Subscription Option | Notes |
|---|---|---|
| I want notifications for all new connectors. | All new connectors | |
| I want notifications for new connectors - but only for a certain destination/destinations. | All new connectors to some destinations | When you select this option, you’ll be taken to a pop-up window where you can select which destination(s) you want to receive connector notifications for. |
| I only want notifications for my own connectors. | Only connectors that I create | This option is enabled by default. |
| I do not want notifications for any connectors. | Do not auto-subscribe me. |
N0TE: Changes to your auto-subscription settings are not retroactive. By default, new users are not subscribed to existing connectors to avoid cluttering your inbox. For example, if you choose to receive notifications for all new connectors on June 1, you won’t be subscribed to notifications for a connector created on May 31. If you want to receive notifications for existing connectors, add notifications for your chosen connectors.
You can also enable or disable alert reminder emails. These emails, whose subject lines always begin with “Reminder:”, notify you when your connector has a new Task or Warning alert.
NOTE: By default, alert reminder emails are disabled to avoid cluttering your inbox.
You can use the clean up tool to retroactively apply your auto-subscription settings to the connectors that have different notification subscriptions. For example, if your auto-subscription setting is “Only connectors that I create” and you’re currently subscribed to a connector you didn’t create, that subscription would be removed. Similarly, if you weren’t subscribed to a connector that you created, then a subscription would be added for that connector.
To clean up your auto-subscription settings, do the following:
- At the top of the drop-down menu, click Clean up.
- In the Subscription cleanup window, review the list of connectors that don’t have your current auto-subscription settings.
- Click Apply changes to update their settings.
Transformation notificationslink
Manage notifications about your basic SQL and dbt transformations on the Transformations tab. If your transformation fails, we generate a Task in your dashboard that tells you how to resolve the problem and send you a notification with details about that Task.
In the Active Notification Subscriptions section, you’ll see a list of all transformations that you currently receive notifications for. You can search for a transformation using the search bar or filter the list by destination.
Add notificationslink
To add notifications for a transformation, click the + Add button.
The Add a notification subscription window lists the transformations that you have access to but that you do not currently receive notifications for. You can search for a transformation using the search bar or filter the list by destination. You can select multiple transformations at once. Once you’ve selected the transformation(s) you want to receive notifications for, click Apply changes.
Remove notificationslink
To remove notifications for a connector, check the box next to the connector, then click Remove selected.
Manage notification settingslink
To manage your notification auto-subscription settings, click the gear icon.
A drop-down menu opens showing your auto-subscription options.
Choose one of the following auto-subscription options based on your notification preferences:
| Preference | Auto-subscription Option | Notes |
|---|---|---|
| I want notifications for all new transformations. | All new transformations | This option is enabled by default. |
| I want notifications for new transformations - but only for a certain destination/destinations. | All new transformations to some destinations | When you select this option, you’ll be taken to a pop-up window where you can select which destination(s) you want to receive transformations notifications for. |
| I do not want notifications for any transformations. | Do not auto-subscribe me |
N0TE: Changes to your auto-subscription settings are not retroactive. By default, users are not subscribed to existing transformations to avoid cluttering your inbox. For example, if you choose to receive notifications for all new transformations on June 1, you won’t be subscribed to notifications for a transformation created on May 31. If you want to receive notifications for existing transformations, add notifications for your chosen transformations.
You can use the clean up tool to retroactively apply your auto-subscription settings to the transformations that have different notification subscriptions. To clean up your auto-subscription settings, do the following:
- At the top of the drop-down menu, click Clean up.
- In the Subscription cleanup window, review the list of transformations that don’t have your current auto-subscription settings.
- Click Apply changes to update their settings.
Account notificationslink
Manage notifications about your account activities on the Account tab.
NOTE: The Account notifications page looks different based on your user permissions.
Use the toggles to enable or disable the following account notifications:
- New user (enabled by default): Receive a notification when a new user is added to your account.
- Monthly credit warning: Receive a notification when you exceed your monthly credit threshold. The default threshold is 1,000 credits per month. You can change this threshold on the Billing page.
- Credits low warning (enabled by default): Receive a notification 45 days before your credits run out.
- System outages (enabled by default): Receive a notification when there is a general Fivetran outage.
