Intercom brings messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
Featureslink
| Feature Name | Supported | Notes |
|---|---|---|
| Capture Deletes | check | For CONTACT_HISTORY table we leverage Intercom webhooks. We capture soft deletes for the remaining tables. |
| Custom Data | check | COMPANY_HISTORY and CONTACT_HISTORY tables |
| Data Blocking | ||
| Column Hashing | ||
| Re-sync | check | Connector level |
| History | check | Only tables with a _HISTORY suffix |
| API Configurable | check | |
| Priority-first sync | ||
| dbt Package | check | Get the package: source / transform |
Setup guidelink
Follow our step-by-step Intercom setup guide to connect Intercom with your destination using Fivetran connectors.
Update frequencylink
We recommend an update period of 1 hour or less for Intercom. Due to Intercom API, less frequent imports result in capturing limited historical states of certain entities.
company_history table is updated just once a day.
Schema informationlink
This schema applies to all Intercom connections.
To zoom, open ERD in new window
Deleted Datalink
We capture the deletes for following objects, by leveraging Intercom webhooks and API:
ADMINCONTACT_HISTORYCOMPANY_HISTORYTAGTEAM