Freshdesk is a SaaS customer support software and help desk ticketing system. The solution also includes features like Knowledge Base, Community Platform, Live Chat, Phone Support, etc.
|Capture Deletes||check||All tables and fields.
|Data Blocking||check||Column level|
TICKET table has a
deleted field. For all other tables we get all the data once a day and mark the diff as soft deleted in the destination.
Follow our step-by-step Freshdesk setup guide to connect Freshdesk with your destination using Fivetran connectors.
This schema applies to all Freshdesk connections.To zoom, open the ERD in a new window.
The following tables are updated according to the update frequency specified in the Fivetran Freshdesk integration dashboard:
And the tables mentioned below are updated once a day as Freshdesk API does not offer incremental updates for them:
API Quota Usagelink
We throttle our connector to limit API usage. We have configured the throttling limit at 95% of the total API requests quota. Once the throttle is triggered, we reschedule our connector.