Issue

The Conversation ID is not marked as fivetran_deleted=true in the warehouse. However, they are not present in Kustomer.

Environment

Connector: Kustomer

Resolution

Whether or not the conversation is marked as fivetran_deleted=true depends on how the conversation was deleted.

• If the conversation was deleted via the Kustomer UI, this data will be available on the conversation events API call and will be marked as fivetran_deleted=true.
• If the conversation was deleted via the API, this conversation and all associated events will be hard-deleted and inaccessible via the API. As a result, it will not be marked as fivetran_deleted=true.