Question

Why is the Conversation ID not marked as fivetran_deleted=true in the warehouse even though they aren't present in the Kustomer?

Environment

Connector: Kustomer

Answer

It would depend on how the conversation was deleted.

- If you delete the conversation from the UI, this data will be available on the conversation events API call, so we will mark it  as fivetran_deleted=true

- If you delete the conversation via API, this conversation and the associated events will be hard-deleted and inaccessible via the API, so we will not be able to mark it as fivetran_deleted=true