Jira Setup Guide

Fivetran supports both Jira On-Premise and Jira Cloud. How we connect to Jira depends on which Jira installation you have. Select the setup guide for your Jira installation:

Prerequisiteslink

To connect your Jira account to Fivetran, you need:

Your Jira host name
Your port
A connecting user with access to all the data in the Jira UI that you’d like to analyze. If you’d like to sync Jira Service Management (formerly Jira Service Desk), you need the appropriate higher permissions.
For Jira On-Premise - your username and password
For Jira Cloud - create an application link (see Jira docs) with the following details:
- Application URL: https://fivetran.com
- Consumer key: OauthKey
- Public key: Use the public key mentioned in the Jira Setup Form

IMPORTANT: Only use an HTTPS URL with TLS version 1.2 or above.

Jira On-Premise Setup Instructionslink

In the connector setup form, enter the Destination schema name of your choice.
Enter the name of your Jira Host.
Enter your Port number.
Set the On Premise toggle to ON.
Provide your username and password.
Click Save & Test. Fivetran will take it from here and sync your data from your Jira account.

Jira Cloud Setup Instructionslink

Begin Fivetran configurationlink

In the connector setup form, enter the Destination schema name of your choice.
Enter the name of your Jira Host.
Enter your Port number.
Find the public key and make a note of it. You will need it to configure Jira to connect with Fivetran.

Create Atlassian application linklink

Log in to your Atlassian profile.
Go to Jira Settings, then select Products.
Go to Integrations, then select Application Links.
Enter https://fivetran.com in the link bar.
Click Create new link.

Configure application link for Fivetranlink

You will receive a warning that “No response was received from the URL you entered.” This warning is expected, as noted in Jira’s documentation. Disregard this warning and click Continue.
In the Link Applications window, enter “Fivetran” as the Application Name.
For Application Type, select Generic Application.
Fill in the rest of the fields as shown below. These other fields do not matter for the purposes of setting up our Jira connection. Fivetran only needs to retrieve data, so we can set up a one-way (incoming) link from the client to Jira.
Select the Create incoming link checkbox.
Click Continue.
In the next Link Applications window, enter “OauthKey” as the Consumer Key.
Enter “Fivetran” as the Consumer Name.
Enter the public key you found in Step 1.
Click Continue. If setting up the Application Link was a success, you’ll be taken to a page with this notification:

Finish Fivetran configurationlink

Return to the tab with your Fivetran dashboard.
Click Authorize and allow Fivetran to access your data.
Click Save & Test. Fivetran will take it from here and sync your data from your Jira account.