Question
Your Zendesk connector's sync duration is very slow due to the volume of data being extracted and loaded from your Zendesk account. How can you increase the speed of the connector?
Environment
Connector: Zendesk Support
Answer
You need to purchase more API calls from Zendesk. This will help increase the speed of the Zendesk connector.
The plan rate limit depends on the Zendesk plan you are using. Below is a table that shows the speed at which the connector functions with respect to the number of API calls purchased.
| REQUESTS PER MIN | SPEED OF ZENDESK CONNECTOR |
| 400 or lesser calls per min | 2x |
| 700 or lesser calls per min | 4x |
| greater than 700 calls per min | 8x |
Cause
- Slow sync of Zendesk connector
- The limit of requests per min is less