When a Hubspot owner finishes a call to a client, it's possible to register Call Outcome.
The possible Call Outcome statuses are:
- No answer
- Wrong number
- Left live message
- Left voicemail
It's not possible to get this information directly. However, as a workaround, when you pull call engagements using the
get all engagements endpoint you’ll notice that call-type engagements contain a field in their metadata called
disposition. This field correlates to the Call Outcome status that appears on the call in Hubspot.
The following table illustrates which
disposition values correspond to which Call Outcome values. You can use any decrypting method to get the Call Outcome status from the disposition values in the table.
||Left live message|
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