Issue

When a Hubspot owner finishes a call to a client, it's possible to register Call Outcome.

The possible Call Outcome statuses are:

• No answer
• Busy
• Wrong number
• Left live message
• Left voicemail
• Connected

Environment

Connector: Hubspot

Resolution

It's not possible to get this information directly. However, as a workaround, when you pull call engagements using the get all engagements endpoint you’ll notice that call-type engagements contain a field in their metadata called disposition. This field correlates to the Call Outcome status that appears on the call in Hubspot.

The following table illustrates which disposition values correspond to which Call Outcome values. You can use any decrypting method to get the Call Outcome status from the disposition values in the table. 

Find out more from Hubspot's Help Center here.