Question

What does the Intercom Multiple Scroll Api Warning on my dashboard mean?

Environment

Connector: Intercom

Answer

The recommendation is that you do not use the Scroll API in your custom integration while using your Intercom credentials for the Fivetran Intercom Connector.

Cause

We skip these endpoints in some incremental sync cycles because the same credentials are being used to fetch the data from some custom integration.

This warning means that we will not fail the connector. Instead, we will skip the endpoint in the on-going incremental sync cycle. If the custom integration is stopped, the connector will automatically start fetching the data from these endpoints in next incremental sync.