Question
Why am I missing event data for two events that triggered simultaneously?
The connector is not able to identify two events separately if they are triggered at the same.
Environment
Connector: Iterable
Answer
The connector is not able to identify two events separately if they are triggered at the same time. Iterable is working on this as a feature request on their end and as soon as they have a solution, we will be able to support this use-case as well.
Cause
We use the event_name, campaign_id, created_at, and email columns of the events to generate the hash identifier. However, these four fields cannot uniquely identify a record because Iterable doesn't support timestamps with milliseconds precision.